Asynchronous code (async code) says: go do something while I do other things, then let me know what happened when the results are ready. Also known as concurrency, async is important in a variety of ...

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. A queue callback offers callers the option to request a return call ...

Callback – also called virtual hold – has been around for over two decades. While there are uncertainties on who developed virtual solutions, us old-timers will remember that Virtual Hold Technology ...